Request #20-1068

Why is a major delay been imposed on what was working well on African American day?

The ADA subtitles are now far out of synchronization.  I demand accountability.


February 13, 2020 via web


Information Technology Agency (ITA)





Point of Contact

Vanessa Regalado

Request Closed   Hide Public

Hello Mr. Preven,

Please be advised that ITA tested the captions and the video feed to the audience monitors and the test was successful in that we confirmed the video signal on all monitors was in-sync and the open captions were displayed appropriately on the audience monitors. Any delay in the captions should be considered incidental to the process of the "live" caption writer and the caption service.
Your request # 20-1068 with ITA is now closed.
Thank you 
February 19, 2020, 8:39am
Request Published Public
February 13, 2020, 9:40am
Department Assignment Public
Information Technology Agency (ITA)
February 13, 2020, 9:21am
Request Opened Public
Request received via web
February 13, 2020, 9:21am